Reputation guides
Guides to earning more Google reviews, the right way
Written by the team at Electronic Playground, a Yuba City digital marketing agency that helps local service companies show up and stand out on Google.
How to Find Your Google Review Link
Step-by-step instructions for copying the direct review link from your Google Business Profile, plus how to test it.
Read guide →How to Ask Customers for Google Reviews
Word-for-word lines your technicians can use tomorrow, the timing that matters most, and a simple plan for making asking automatic.
Read guide →Google Review Rules for Businesses
What Google and the FTC allow when you request reviews, the practices that get reviews removed, and how to stay on the safe side.
Read guide →Where to start
Setting up a review program from scratch? Work through them in order. First, grab your direct link so every request points at the right listing. Next, coach your team on timing and wording, using short lines that sound like real people. Finally, check the rules so your program never trips Google’s filters or federal regulations.
Why we write these
Most advice about online reputation is written for restaurants and retail shops, where the customer walks up to a counter. Field service is different. Your crew works in garages, attics, backyards, and on rooftops. The person who earns the review may never see the customer again, and the office that sends follow-up emails never met them at all.
These articles focus on that reality: technicians with dirty gloves, homeowners who are relieved but busy, and owners trying to build habits across trucks they cannot ride along in every day.
Reviews compound over time
A burst of feedback after a one-time email blast looks nice for a month, then your newest post starts aging. A steady weekly trickle keeps the profile current, gives shoppers fresh stories to read, and signals an active company. Consistency beats intensity, which is why in-person asking on every job outperforms occasional campaigns.
Coming next
We are working on articles about replying to critical feedback without making things worse, cleaning up duplicate Business Profiles that split your ratings, and keeping crews motivated once the novelty of a new process wears off. Have a topic you want covered? Email support@electronicplayground.com and tell us what your team struggles with.
Put the guides into practice
Badges give your team a consistent, compliant way to ask every customer.