Policies

Shipping and returns

Every order ships free within the United States. If anything arrives wrong, we fix it at no cost within 30 days.

Shipping

Cost	Free on every order, any quantity
Carrier	USPS Ground Advantage, with tracking
Production time	3–5 business days after you approve your design proof
Transit time	Usually 2–5 business days
Where we ship	All 50 U.S. states

The production clock starts when you approve your proof, not when you place your order, so the fastest way to get badges on your crew is to review the proof email promptly. We email tracking as soon as your package leaves our Yuba City office. Carrier transit times are estimates and can stretch during holidays or severe weather.

Returns and replacements

Each badge is printed with your logo and programmed with your own review link, so it can’t be resold to anyone else. For that reason we don’t take returns for a change of mind once your proof is approved and production begins.

We do stand behind the product. Contact us within 30 days of delivery and we will reprint and reship at no charge, or refund you, if any of these happen:

The badge, holder, or reel arrives damaged.
The printed card doesn’t match the proof you approved.
The NFC chip or QR code doesn’t open the link from your approved proof.
Your package never arrives.

You never pay return postage on a defect. In most cases we simply send a replacement; if we need the original back, we’ll email a prepaid label. Refunds go back to your original payment method once approved.

Changes and cancellations

Need to fix a name or swap a logo? Anything can change before you approve your proof; just reply to the proof email. After approval, your badges go into production and the defect policy above applies. For other requests, contact us as soon as possible and we will do our best to help.

How to reach us

Email support@electronicplayground.com or call (530) 418-5588 with your order number and, for damage, a quick photo. Our office is at 747 Plumas St, Yuba City, CA 95991.